Terms and Conditions

Please read these terms and conditions of sale carefully before placing your order and retain a copy for your future reference.

These terms of sale apply to all goods supplied by Genieus, registered in England no 03810557, The Lamp, 53 Longfield Rd, Tring, HP23 4DF.

By continuing to use this website (genieus.com) you are agreeing to accept its terms and conditions.

No contract exists between you and Genieus for the sale of any goods until Genieus has received and accepted your order, and send you confirmation of your order to the email address you have given. The contract is subject to your rights of cancellation below.

If you order goods or services where a minimum age requirement is indicated, by ordering you confirm that you are of the required age.

Genieus reserves the right to change these terms and conditions of sale without notice to you in relation to future sales.

Description and price of goods

The description and price of goods will be as shown on this website at the time you place your order. All sizes and measurements are approximate but Genieus tries to ensure that they are as accurate as possible. On the rare occasion that there is an error, Genieus will advice you about it as soon as possible.

The goods are subject to availability. If on receipt of your order the goods are not in stock, Genieus will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods. There may be restrictions in place from time to time in relation to the number and type of goods that you may purchase in any one order, as well as a maximum sum of money that may be spent in any one order. Any such restrictions will be advised on this website.

Every effort is made to ensure that prices shown are accurate at the time you place your order.  If an error is found, Genieus will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, Genieus will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods.

In addition to the price, you will be required to pay a delivery charge for the goods, as shown on each product page.

The price of the goods excludes delivery. Prices and delivery charges are inclusive of VAT.

Payment

Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order.

Delivery

The goods you order will be delivered to the address you give when you place your order.

If delivery cannot be made to your address, Genieus will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card or other account for delivery.

If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods or details of how to arrange an alternative delivery date.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted and in any event within 30 days of your order. However, Genieus will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. The Supplier will inform you of any delay as soon as possible.

You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

Your right of cancellation

You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, you must give written notice to Genieus by hand, post or email, at the address or email address shown above, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Genieus at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified Genieus that you are cancelling the contract, and provided the goods have been received in an acceptable condition, Genieus will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card or other account for the goods.

Warranty

All goods supplied by Genieus are warranted free from defects for the prescribed time after opening (such time varies from product to product). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Genieus, or failure to follow the given instructions.

If the goods supplied to you develop a defect while under warranty, or you have any other compliant about the goods, you should notify Genieus in writing at the addressor email address shown above.

Links

These terms and conditions only cover this Website. Any links within this Website to other websites are not covered by this policy and we accept no responsibility or liability for the content of websites which are not under our control.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Applicable law

These terms of sale and the supply of the goods shall be governed in accordance with the laws of England and Wales. Any dispute arising under these terms of sale and the supply of goods shall be subject to the exclusive jurisdiction of the English courts and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.